Are you in search of the best live chat software for your website? Talking about the facts, 67% of users on e-commerce websites leave their shopping carts without checking out. They are looking for answers most of the time.
Live chat solution is a great tool to tackle such customers. These are becoming part of every e-commerce website these days. It helps the company to capture profitable leads. Traditional business owners are not yet comfortable applying live chat in their businesses.
The only reason for doing so is that they are not familiar with the benefits of such a tool. Moreover, some people get too confused about finding the best live chat software. If that’s the case, we have compiled this post for you. This guide has the best 7 live chat software options for your business.
Let’s start.
What is a Live Chat Software?
Live chat is an AI-powered tool that helps online businesses with instant customer services and support. It is straightforward to implement on any website to help capture leads, connect with customers, engage with the buyers, and understand the market prospects.
The day you decide to add Live Chat Support Software, your website engagement will increase. It makes sure that no query remains unanswered. As a customer support software, live chat enables you to answer questions and improve resolution time.
The 7 Best Live Chat Software options to consider:
- HubSpot: Best live chat software for most users
- Chatbot: Best for 24/7 problem solving
- Olark: Best for forecasting customer issues
- Intercom: Best for e-commerce stores
- PureChat: Best for transferring conversations to mobile
- Sendinblue: Best for transforming users to email subscribers
- Chart: Best for refining the bottom of your sales funnel
HubSpot Live Chat
It is on the top of our list for a reason. HubSpot Live Chat is a part of HubSpot’s CRM, and it’s free. Yes, indeed, you do not have to spend a penny. It is an excellent platform for those who are not ready to invest yet.
Also, you have the advantage of trying it out first before making any decision. It is a no-risk option for your business. HubSpot will provide you with everything you need in a $0 price tag. You will have access to a custom live chat widget for your website, targeted welcome messages, customer routing rules, and built-in meeting scheduling in the software.
Hubspot is an all-in-one live chat support system, and it gives your business website a very professional look. One of the best features is that the software saves the information of repeat visitors.
Features HubSpot offers are:
- Follow up with visitors
- Saves chats of clients
- Take notes of conversations
- Make phone calls
- Unlimited conversations
- Create support tickets
- Free of cost
This is, without any doubt, the best free Live Chat Support Software in the market!
Chatbot
A chatbot is the future of the live chat support system. It allows you to stay in touch with your customers 24/7. It is high-tech AI-powered software to boost customer engagement on your website.
Chatbot.com is an easy-to-use tool for small businesses. It enhances customer satisfaction and helps you gain profitable leads for your business. It has a custom setting to easily create your personal ChatBot.
Moreover, you have the benefit of selecting from the built-in templates. You can choose the template that best suits your style and brand. Custom conversation scenarios are easy to handle a large number of clients.
For instance, an e-commerce bot template is best to give your online store a mini-tour to the client. ChatBot has several templates, including restaurant, package training, customer service, and others.
ChatBot has the following features:
- Customize ChatBot
- Free 14-day trial
- No coding require for customization
- Works seamlessly with WordPress
- Introduce customer support agent
- Live chat and phone call support
Integrating ChatBot within our businesses is a big priority for us in 2021.
….Just Here!
Olark
Olark is another live chat software known for creating a seamless user experience for all its customers. With the help of this chat software, a business can build a holistic experience that results in satisfied customers. It allows you to chat with customers in real-time, organize the data collected during a conversation, and use analytics data to improve the overall experience exponentially.
With the help of its customized pre-chat forms, businesses can easily capture market-qualified leads and gain a better opportunity to convert them into customers by engaging them in the conversation efficiently.
Key Feature:
- In-depth chat analytics
- Custom chatbox forms
- Save and use chat transcripts later
- Integrations with popular platforms
- Visitor co-browsing to provide step-by-step support
Pricing:
- Monthly plan – $19/user/month
- Yearly plan – $15/user/month
- 2 year plan – $12/user/month
What we Liked
We like how Olark gives its customers easy access to customer/lead data during an ongoing conversation. It helps operators better understand the customers and their previous history with the brand and offer better solutions.
It even offers access to real-time dashboards and email reports that enable a business to understand the customer’s perspective better.
What Could be Better
There are a few things that Olark can do better that include:
- Offering more integration options to their customers and helping them create a complete support suite
- Providing more live chat widget customization settings to help customers change it as per the theme of their websites
Intercom
An intercom is a flexible tool that helps you capture leads, engage users, and boost conversions. It offers messaging services with live chat widgets that you can automate with your own flows, add chatbots, and engage customers.
It is not just a live chat support software. It can be used as an onboarding tool, support assistant, lead generation tool, marketing automation, and user-engagement software.
If you are just looking for live chat software, you may not be able to utilize Intercom’s full potential. On the other hand, if you want your live chat support software to do all these tasks, then you’ll love Intercom.
It is easy to use, integrates with Google Analytics, CRM software, Slack, email marketing services, and more.
Pricing: Their essential plan starts from $87 / month, after which pricing is calculated based on your usage and add-ons you purchase.
PureChat
If you are looking for free live chat software, then Pure Chat is another good alternative. It allows you to easily add beautiful live chat widgets to your websites, and the free plan will enable you to add 3 operators with complete chat history.
It comes with mobile apps so that you can stay connected with customers. Your customers can send you email messages when you are offline, and the pre-chat form helps you collect user information to reach out later.
Pricing: A basic free plan and their paid plan starts $79 / month billed annually.
Sendinblue
Sendinblue is an email marketing engine with live chat, text messaging, and landing pages included in the service.
This live chat solution helps maximize conversation management and the growth of your business through email. Cold emailing is prehistoric in nature and has all but fizzled out as a marketing strategy. Autoresponders are hip to this approach and are protecting the users from spam.
Sendinblue cuts through the noise and helps you wield both emails and chat messaging to drive visitors towards becoming long-term customers.
This creates warm email connections with visitors for future marketing efforts and makes sure your emails will reach them because they will allow your business emails on the spot. So you know your emails will hit their inbox.
They offer a free forever plan that includes:
- Unlimited email contacts
- Send up to 300 emails a day
- Drag-and-drop email designer
- Live chat widget for your website
- Advanced audience segmentation
- Transactional emails and SMS messages
- 1 shared inbox
Email is still the king of ROI. Having a live chat widget on your website that primes visitors through excellent customer support will improve your customers’ amenability toward future email communications.
Furthermore, their live chat feature is easy to install (in just a few seconds) and allows you to start conversations with visitors on your website.
And you can combine live chat with a wide variety of email marketing features to seamlessly meet your customers where they are. All without paying a single penny.
Sendinblue’s paid plans include:
- Lite — $25 per month
- Premium — $65 per month
- Enterprise — Custom pricing
Rather than a free trial, you can sign up for a free forever plan to take Sendinblue for a test drive today.
Chart
If you are looking for free live chat support software for WordPress, you may want to checkout Chart. They offer a free forever plan with unlimited chats, history, notifications, unlimited registered operators, and up to 5 operators online at the same time.
Their software covers all the basic requirements. They have live chat support apps for mobile devices, beautiful multilingual chat widgets, reporting and analytics, third-party integrations through Zapier.
Paid plans give you access to more features like typing insights, visitor notes, saved replies, file sending, auto-invitations, and more.
Pricing: They offer a free plan and a Pro plan starting from $9.80 per agent/month.
Frequently Asked Questions
What technology Facebook or some similar app can use for a live chat future?
MQTT is for mobile devices and IoT (preferred, refer to Paho Project) socket if you have a desktop app (preferred) XMPP can work in both depending on the scale (GCM uses this).
What is the best live chat for a website?
Well, all of the above-mentioned live chats are a really good addition to a website. If we have to choose from these then Hubspot and Intercome are the best.
Why do you need live chat software?
Customers need a live chat to get quick and convenient answers to their questions on a website. Help desk teams need a live chat to solve customer problems faster, support them better, and engage them better.
Are there any disadvantages of Livechat?
Yes, as you multitask while chatting on the Internet, it can become easy to lose track of time. You can end up chatting longer than you intended, which can make it difficult to complete other tasks.